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Adding search power to public data


Earthquakes are not the only thing that can shake Silicon Valley. After the dot-com bubble burst back in 2000 the unemployment rate ofSanta Clara county went up to 9.1%. During the last couple of months, it has gone up again: ...
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Backup Your Blogger Blog in a Click


Learn how to create a backup of your blogger blogs in a click. You can download the entire blog to your hard drive or merge it with another blog online. The Import & Export feature in Blogger is now live and can be accessed from the Settings tab...
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IBM's starting to get SaaSy


I had a great meeting this morning with the folks running the SaaS initiatives at IBM. They've put one of their very smart and connected people, Sean Poulley, in charge of their internal SaaS initiatives - he's a very experienced exec and business...
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Cloud Computing Enhances Enterprise Development


Dustin Amrheim of IBM recently posted on Five Ways Cloud Computing Strengthens IT: Enhancing Development and Test with Cloud Computing in the Cloud Computing Journal. Dustin is a technical evangelist for IBM emerging technologies in the WebSphere...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
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